Open shifts are offered to eligible employees at locations that use this feature. The offers available to you depend on the shift and your eligibility.
Find an open shift
On mobile
Open Shifts at the bottom of the employee app or mobile employee web view.
Select Open shifts.
Shifts are grouped by roster period. Available shifts are shown in pink; a shift you have accepted is shown in cyan. Open the entry to check its details rather than relying only on colour.
The Shifts menu separates open shifts, swaps and timesheets.
Screenshot of the mobile-web Shifts menu showing Shift swaps, Open shifts and Timesheet entry points.
Screenshot of the mobile-web Open Shifts page showing Show History and an empty current list.
On a computer or tablet
Select the open-shift indicator on the employee calendar to view the shift details.
An open shift can disappear if another employee takes it. An empty list does not establish why no offer is visible; check the roster period, location and eligibility.
Respond to the offer
Check the date, times, location and task details. If the shift conflicts with another commitment, ask your administrator before accepting.
Open the shift and check its complete details.
Select Accept if you want to take it, or Decline if you do not.
After accepting, check that the shift appears in your schedule with the expected date and times. If it does not, reopen the offer or ask your administrator.
Accepting adds the shift to your schedule and removes that offer from other employees. Declining leaves your schedule unchanged and the shift available to someone else.
Change your response
Open the shift and select Change My Mind to reverse your previous choice where the action is available. Releasing a shift makes it available again; changing a decline does not guarantee the shift is still available for you to claim.
After changing your response, check the shift's current state and your schedule. If the action is unavailable or you need to withdraw close to the shift time, contact your roster administrator.
If you cannot see an expected shift
Check the location and roster period first. The shift may already have been taken, cancelled or offered only to eligible staff. Your administrator can check its availability and eligibility; changing your display filters does not change those conditions.
An accepted open shift cannot be swapped out using the employee swap workflow. Contact your administrator if you need help changing it.
Related articles
If you work at more than one location
Seeing work in your combined schedule does not make every shift available to accept. Open-shift offers depend on eligibility and the location offering the shift.