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Staff Account Setup Guide

A quick guide on how to sign up for staff accounts.

Sunny Feng avatar
Written by Sunny Feng
Updated this week

How can I download RosterLab?

You have two options:

  1. Mobile App – Download the RosterLab app from the App Store (iOS) or Google Play Store (Android) for quick access on your phone.

  2. Web – You can also log in from any browser on your tablet, laptop, or desktop.

Create and set up your account

Once your scheduler has invited you to join the department roster, you will receive an email with a temporary password to register a new account.

Click here to activate your account.

1 - The username is your email address.
2 - The temporary password is in the email we have sent you.


​This will lead you to the interface to set a new password and other details.

What happens if my invitation link has expired?

The invitation link only lasts 72 hours after the admin sent out the invitation. If your link has expired, please contact one of your scheduling admins and kindly ask them to resend the invitation.

Once the account is created, you will view your schedules once the scheduling admin has published the roster for the period.

You can swipe up & down to change the calendar period.


Multiple Locations - How to switch rosters

If you work across more than one location, you can easily switch between them in the app. To do this, go to your profile, where you’ll see your current location listed.

If you are connected to multiple sites, you’ll find all of them there. Simply select the location you want to switch to, and your calendar, preferences and requests will update to match that site.

Seeing a page asking you to switch to a bigger screen?

If you see a screen asking you to switch to a bigger device, it usually means there’s an issue with how your account was created. In this case, the best solution is to sign out and contact your scheduling admin so they can send you a proper invitation via email.


It’s important to note that signing up as an employee is not the same as creating a free account. Staff members must always join through their scheduler’s invitation to ensure they are correctly connected to their department roster.

If you accidentally signed up on your own, you may end up with the wrong type of account and won’t be able to access your team’s schedule.

If you're an admin/collaborator/coordinator for a certain roster, seeing this screen means either:

  • You need to use our app on a larger screen; or

  • You are not invited as an employee on the roster

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